With a Premium subscription plan you get bunch of extra features that will really enable you to integrate your Agent Desktop with your existing applications.
The Premium version has a built in Web Browser and a full feature Workflow Engine to automate other applications.
See below for a comparison between the Free Standard version and the Premium Version.
To start a trial or order the Premium version, please install the Free Standard version first. You can then Log in to change your subscription to Premium.
Download the Free Standard Version
Features |
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Cost |
100% Free |
Paid |
Agent Login/Logout |
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Make call |
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Answer/Hang up call |
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Hold/Retrieve call |
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Transfer call |
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Conference call |
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Alternate call |
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Reconnect call |
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Themes |
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Outbound calls (Call backs) |
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Auto answer call |
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Touch tones |
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Supervisor assist |
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Emergency |
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Report bad call |
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Remenber login password |
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Select logout reason |
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Select not ready reason |
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Select wrap up texts |
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Queue statistics |
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Agent statistics |
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Keyboard shortcuts |
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Call log |
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Tool buttons |
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Built in Web browser |
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Built in phone book |
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Built in Maps |
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Built in Finesse |
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Built in Cisco Reskilling |
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Built in Cisco Reporting |
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Work flow engine |
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User defined logo |
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Forum access |
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Email support |
Standard |
Priority |