Downloading Farlon UCC Desktop

A quick guide to installation and sign-up

 

1
  Download and install the application

Click the button to download the windows installer for Farlon UCC Desktop.

After download you will usually be able to find the downloaded installation file in your browsers download folder.

Download MSI Installer   

Run the downloaded installer and accept the EULA and finish the installation process. Just use the default values.

 

2
  First run

Start Farlon UCC Desktop

The very first time you run the application a wizard will be shown to help you request a free subscription.

Please follow the steps below.

1
 Enter the information in the form. Fields marked with (*) are required fields.

2
 Click Next to continue.

1
 Enter the information in the form. Fields marked with (*) are required fields.

2
 Click Next to continue.

An email will now be sent to your mailbox. Please click on the Verify my email address link in the email.

1
 When you have verified your email, click Next.

1
 Select your Standard Free subscription and click Next.

Finish the wizard by pressing the Finish button.

 

3
  After sign-up


You will also be given the opportunity to import configuration data from Cisco Finesse.

If you click on Yes an import wizard will start and collect the information needed to import the configuration.

If you select No the application will start and ask you to log in.

1
 Enter your Cisco admin user id.

2
 Enter your Cisco admin password.

3
 Click Next and then Finish.

Login with your Agent Id and Password

1
 Enter your agent id.

2
 Enter your agent password.

3
 Click OK.

Use the application

You now have a working Farlon UCC Desktop Client running and are able to receive and answer calls.

 

4
  All done

Congratulations. You have now successfully installed and started the Farlon UCC Desktop.

Here are some additional resources to help you get the most out of the application.

 

Administration guide

Read the administration guide to get started with configuring the application and exporting your configuration to production.

 

User guide

Read the user guide to get started with basic call handling

 

Resources

Explore the Resources and documentation.

 

Reach out

Let us help you getting up and running.

Reach out to our support if you have any questions.

Support Request