Farlon UCC Desktop is the best alternative to Cisco Agent Desktop

Agent Desktop Software for Cisco UCCX & UCCE

Whether you are looking for a substitution to Cisco Agent Desktop or a supplement or alternative to Cisco Finesse, you have come to the right place.

Farlon UCC Desktop will help you harness the skills already in your call center and help you deliver great customer service.


Get the 100% Free Standard Version

Work like you are used to
Modern UI
Same keyboard shortcuts
No training required
14 days Free Premium Trial


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 Requires Microsoft .NET Framework 4.5.2 available here.

I'm looking for a substitute to
Cisco Agent Desktop

When upgrading UCCX/UCCE, CAD is no longer available to me.

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I'm looking for an alternative to
Cisco Finesse

I need faster call handling using the keyboard and to better integrate with my applications.

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Premium Subscription

Farlon UCC Desktop Premium is offered on a subscription basis where you can chose to pay a low price each month or each year.

Discount is given if you pay yearly and based on the number of agents in your subscription. Your subscription can be canceled at any time.


An all round agent desktop with all agent features.

100% Free.

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An agent desktop with all features enabled.

From € 3.99 per agent per month.

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Compatible with Windows 7, Windows 8 and Windows 10
Compatible with Cisco UCCX & UCCE version 8 to version 12